WHY WORK FOR SUMMERS?

Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us! We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short and long term disability, 401K with company match, AND we are EMPLOYEE OWNED!

$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$

The Dispatcher is responsible for:

Assisting in taking overspill client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential!
Working alongside call center to schedule and assign calls to technicians
Work closely with technicians to schedule return calls for customers
Assign and dispatch calls to appropriate technicians based on skillsets of technicians and location of call
Enter close out information from technicians for proper reporting and accounting
Enter credit card information for technicians as needed
Dispatch new calls to technicians and be able to move calls in a fast manner as needed
Communicate with customers for scheduling calls and confirming appointments
Texting or calling technicians for dispatching next calls
File invoices and install folders
Other duties as assigned.

The Dispatcher Will:

Be attentive to detail
Have excellent interpersonal communication skills!
Take responsibility for work
Solve problems quickly and creatively
Collaborate with the team on a regular basis
Assist in decision making and be regularly required to make decisions for scheduling/dispatching
Take initiative
Maintain regular attendance
Be professional in appearance
Have a positive and team oriented attitude
Abide by all company policies and procedures

APPLICANT MUST BE AVAILABLE TO WORK ANY SHIFT FROM START TIME 7AM TO END TIME 6PM.

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